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FAQ

Is it possible to convert A. & H. Meyer products?

A conversion of our products is possible from the technical point of view. However, it must be observed that the length of the original NETBOX cannot be changed.
a.) We can certainly carry out a conversion for you. It will be a pleasure for us to offer this at request.
b.) If the conversion is carried out by the client himself, the following points must be observed:

- The warranty claim will become void, if the NETBOXes are opened by any third party and the seal is destroyed.

- The conversion must only be carried out by an authorised electrical specialist.

- The inserts required for the conversion, which may need to be delivered by us, also have an estimated delivery period of approx. 3-4 weeks.

- We do not provide any instructions on how to effect the conversion.

Can I purchase from you directly?

Our range of products is offered to office furniture manufacturers and/or dealers amongst others; but also to facility management or media equipment companies. And also to shop and exhibition stand construction companies and hotel fitters. We are sorry to say that we do not provide any direct supply to end users, not even in the case of companies and/or institutions.

Do you have any representations abroad? Are your products available in the electric retail trade?

Our international representations can be found at our homepage under the heading Contacts. We will gladly state our national distribution partners at request, if you inform us of your postal code. Our products are generally not available in electric retail trade.

How long is the warranty period for the A. & H. Meyer products?

The warranty period for our products is two years as of the date of delivery.

Which is the difference in the connector system ST and GST?

Both systems are connector systems by Wieland Electric GmbH. The GST connector system is the successor of the ST connector system. The difference between the systems is that the shielding of the GST system has been improved. The two connector systems are not compatible without the respective adapter.

Which standard cable lengths are available?

The following inserts are available with the below stated cable lengths:

Insert VGA: 0.5 metre; 3 metres and 6 metres
Other cable lengths at request only
Inserts HDMI / DVI: 3 metres; 6 metres
Other cable lengths at request only
Insert USB: 0.3 metres; 3 metres
Other cable lengths at request only
Insert RJ45: 1 metre; 2 metres; 3.5 metres; 4.5 metres; 6.3 metres; 7.3 metres; 9.3 metres; 10 metres
Other cable lengths at request only
Insert GG45: 2.4 metres
Other cable lengths at request only
Power supply cable (German abbr. NAK): 1 to 9 metres, in metre steps only
Other cable lengths at request only
Connection cable (German abbr. VK): 1 to 9 metres, in metre steps only
Other cable lengths at request only

You will receive the possible cable lengths of the other inserts at request.

Are there any country-specific inserts or certificates?

Inserts: A choice of the available inserts can be found in the product area NETMODULE at our homepage.

Certificates: Our compiled certificates can be found at our homepage under the category Service in the download area.

Does my client need an insert RJ45 or GG45?

The insert RJ45 is available as follows:

RJ45 Cat. 5 unshielded
RJ45 Cat. 6 unshielded
RJ45 Cat. 5 shielded
RJ45 Cat. 6 shielded

The insert GG45 is only available as Cat. 7 in the shielded version.

The clients often demand RJ45 Cat. 7 shielded. In this case it must be checked whether the client asks for this, because Cat. 7 is printed on the patch cables. What is decisive, however, for the inquiry is which jack is used in the building, RJ45 or GG45.
If in the building installation RJ45 Cat. 6 jacks shielded are used, it is necessary to fit the NETBOXes with RJ45 Cat. 6 shielded inserts.
Furthermore, it must be observed that the interfaces of the inserts GG45 and RJ45 considerably differ from each other and that the respective jacks are only downwards compatible.

Is the NETBOX M series also available with one and/or five or more inserts?

The NETBOX M2 is only available with 2 inserts.
The NETBOX M3 is only available with 3 inserts.
The NETBOX M4 is only available with 4 inserts.
The NETBOX Kontakt is only available with 2 or 3 inserts.

What are the cut-out dimensions for your NETBOXes? Do you have any dimensional drawings for your products?

The cut-out dimensions for our built-in boxes (NETBOX Turn / Turn Comfort, NETBOX Axial / Axial Comfort, NETBOX Line, NETBOX Wave, NETBOX EB, NETBOX MEB, NETBOX Point and NETBOX Combi) are already stated in our quotations. You will find the dimensional drawings of all A. & H. Meyer products under the respective heading at our homepage.

In which cases does a NETBOX feature a power output?

Our NETBOXes are fitted with through wiring as a standard and accordingly with a power output. In the following cases we had to deviate from this standard:

- For NETBOXes with a fixed connection of a power supply cable or a connection cable, it may also be necessary to include a respective connection cable for the power output.

- Some of the NETBOXes (e.g. M2, M3, M4) can only be used with one input and one output. If these NETBOXes are configured with power and communication inserts, the output can only be used for the communication modules.

- NETBOXes which are fitted with the inserts VGA, HDMI, USB, etc., do not have any through wiring and accordingly no power output.

What are the freight charges?

The freight charges for a shipment depend on the respective dimensional weight. The dimensional weight of one shipment consists of the weight of the ordered articles and the weight of the packaging (dimension). It will be a pleasure for us to state you a non-binding guideline at request.

How long is the delivery period for A. & H. Meyer products?

The delivery period at the moment is approx. 3-4 weeks. Very urgent deadlines must be checked in each individual case.

Where do I find the delivery date on the order confirmation?

You will find the delivery date in the line of the respective item (column L - date).

A. & H. MEYER GmbH
Leuchten und Büroelektrik
Fermke 8
32694 Dörentrup
Germany

fon: +49 5265 9488-0
fax: +49 5265 9488-11

info@ah-meyer.de www.ah-meyer.de

A. & H. MEYER Sdn. Bhd.
3, Jalan Astaka U8/84
Section U8, Bukit Jelutong
40150 Shah Alam
Malaysia

fon: +60 3 7845 7277
fax: +60 3 7845 2155

sales@ah-meyer.com.my www.ah-meyer.com.my

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Design & implementation LOUIS INTERNET